We, the officials and employees of the Bureau of Quarantine, pledge and commit to deliver quality public services as promised in this charter. Specifically, we will:

Serve with integrity
Be prompt and timely
Display procedures, fees and charges
Provide adequate and accurate information
Be consistent in applying rules
Provide feedback mechanisms
Be polite and courteous
Demonstrate sensitivity and appropriate behaviour and professionalism
Wear proper uniform and identification
Be available during office hours
Respond to complaints
Provide a comfortable waiting area
Treat everyone equally