We, the officials and employees of the Bureau of Quarantine, pledge and commit to deliver quality public services as promised in this charter. Specifically, we will:
Serve with integrity
Be prompt and timely
Display procedures, fees and charges
Provide adequate and accurate information
Be consistent in applying rules
Provide feedback mechanisms
Be polite and courteous
Demonstrate sensitivity and appropriate behaviour and professionalism
Wear proper uniform and identification
Be available during office hours
Respond to complaints
Provide a comfortable waiting area
Treat everyone equally
Considered to be one of the oldest government agencies, Bureau of Quarantine (BOQ) is the health authority and a line bureau of the Department of Health (DOH). BOQ is mandated to ensure security against the introduction and spread of infectious diseases, emerging diseases and public health emergencies of international concern (PHEIC).