Schedule of Availability of Service:

               Monday to Friday

               8:00 a.m. to 4:30 p.m.

Who May Avail of the Service:

                Aliens/Immigrants required to have Bureau of Quarantine clearance for Visa application

                Stewards, Food Handlers and In-Flight Catering Service Employees

What are the Requirements:

                For Aliens/Immigrants:

  • Fully accomplished Medical Examination Forms
  • Three (3) 2×2 I. D. Pictures
  • Original and two (2) photocopies of the required Laboratory and chest X-ray results
  • Chest X-ray film/CD
  • Certificate of Vaccination (if applicable)
  • Original Passport

** Laboratory Tests and Vaccination Requirements may vary depending on the current WHO Guidelines

                For Stewards, Food Handlers and In-Flight Catering Service Employees:

  • Fully accomplished Medical Examination Form
  • Two (2) 1×1 I.D. Pictures
  • Original and photocopy of the required Laboratory and Chest X-ray results (including x- ray film/CD)

How to Avail of the Service:

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances)

 

 Person in charge Fees Form
1 Register at Section’s Client Tracing Record

 

Submit Reservation Form

 

Secure Service/Cue Number

 

 Information of requirements specified for aliens/immigrants, stewards, food handlers and in-flight catering service employees 5 minutes Administrative Officer None Medical Examination Form
2 Submit fully accomplished Medical Examination Form

 

Submit requirements

 

If requirements are incomplete: Secure accomplished BOQ Request and Consent Form

 Check for completion of appropriate forms; validity and authenticity of requirements

 

 

If requirements are incomplete: accomplish BOQ Request and Consent Form

 

 5 minutes Administrative Officer None BOQ Request and Consent Form (if requirements are incomplete)
3 Pay for Processing Fee Receive payment and issue receipt 5 minutes Cashier Officer Php 500.00 (Alien/ Immigrant)

Php 300.00 (Local)

 Official Receipt
  Proceed to Step 6 if requirements are complete          
4

 

 

 

 

 

 

 

 

 

 

 For clients who prefer to do the tests available at BOQ:

  

   Pay for the corresponding laboratory fees

    

   Submit specimens

 

 

  

  

 

  

 

 

 Receive payment

 

Receive specimens

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Perform Chest X-ray

 

 5 minutes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20 minutes

 

 Cashier Officer

Medical Technologist

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Radiologic Technologist

  

 

 

 

 

 

 

 

 

Urinalysis:

Php 200.00 (Alien/ Immigrant)

Php 100.00  (Local)

 

Fecalysis:

Php 200.00 (Alien/ Immigrant)

Php 100.00  (Local)

 

RPR:

Php 300.00 (Alien/ Immigrant)

Php 200.00 (Local)

 

Chest X-ray:

Php 400.00 (Alien/ Immigrant)

Php 200.00 (Local)

 Laboratory results after 2 hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chest X-ray result after 1 working day

 
5   Review completeness of requirements

 

Pre-evaluation of laboratory and chest x-ray results

 

 

Get Vital signs

 5 mins Quarantine Nurse None Medical Examination Form

 

BOQ Request and Consent Form

 

BOQ Patient’s Referral Form (if necessary)
6 Medical and Physical  Examination Perform Physical Examination

 

Evaluate laboratory and chest x-ray findings

 

Request for additional tests and Referral to specialists (if necessary)

 

Accomplish Medical Examination Form

 5 minutes Quarantine Medical Officer None Medical Examination Form

 

BOQ Request and Consent Form

 

BOQ Patient’s Referral Form (if necessary)
7   For physically and mentally fit alien/immigrant:

Issue medical clearance by giving two copies of Medical Examination Forms with Certified True Copies of Requirements submitted and by stamping passport with “BOQ passed” with date issued and receipt no. indicated

 

For Alien/Immigrant classified under Class A or B:  Issue “Class A or B Certificate”

 

For In-Flight Catering Service Employees:

Issue Health Card

 5 minutes Quarantine Medical Officer

 

Administrative Officer

 None Three copies of Medical Examination Forms with Certified True Copies of Requirements submitted

 

BOQ stamped passport

 

Class A or B Certificate (for Class A or B)

 

Health Card (For In-Flight Catering Service Employees)
END OF TRANSACTION

 

PROCEDURE IN FILING COMPLAINT

  1. Write or email us or fill up the Client Satisfaction Survey Form. Please indicate the following:
  • Your complete name and signature
  • Your contact numbers
  • Date and Time of incidence
  • The specific concern
  1. File complaint through any of the following:
  • Drop Survey Form in the designated feedback/complaint box.
  • Submit a letter or e-mail to Chief of The Medical Services Division
  • Submit a letter to the Office of the Director: 25th & A. C Delgado Street, Port Area, Manila
  1. Both parties will be given a chance to explain within 24 hours upon receipt of complaint.
  2. A letter indicating the actions taken by the Bureau of Quarantine will be sent to the complainant through email, fax or mail
  3. Should the incidence require a preliminary hearing, both parties are required to attend the appointed date.