STEP | ACTIVITY | RESPONSIBLE OFFICER/EMPLOYEE |
1 | Member of the public submits the complaints, recommendation, inquiry or suggestions in person by text, by phone call, by e-mail, or by mail | The Bureau Director, Deputy Director, or the concerned Division Chief |
2 | Acknowledges receipt of report | Receiving staff membe |
3 | Notifies concerned person on action taken | Officer in Step 1 |